Ticketing system

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Access the Support Portal

Steps

1. Open your web browser.

2. Navigate to the support portal:

   https://support.netwatch.ai

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Sign In

Steps

1. On the login page:

• Enter your username
• Enter your password
• Click Sign In

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Dashboard Overview

After signing in, you can:

• Submit a new support request
• View and track existing tickets

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Create a Support Ticket

Steps

1. Select one of the available options:

• Netwatch – Create a Ticket
  Use for general Netwatch support requests.

• SecureOPS – Create a Ticket
  Use for security-related support requests.

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Complete the Ticket Form

Provide the following details:

• Title — Short summary of the issue
• Urgency — Select the appropriate priority level
• Description — Include clear details such as:
  • Error messages
  • Screenshots
  • Timestamps
  • Any relevant context

2. Click Submit once completed.

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After Submission

Once your ticket is submitted:

• It is automatically routed to the appropriate support team
• You may receive notifications and status updates

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View Your Tickets

Steps

1. Select Tickets or See Your Tickets

You will be able to view:

• Open Tickets — Requests currently in progress
• Resolved Tickets — Completed requests

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Track Ticket Progress

When viewing a ticket, you can:

• Review updates from the support team
• Add additional information or responses as needed

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For additional assistance, please contact the Netwatch Support Team.

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